Frequently Asked Questions
ORDERING & SHIPPING
- What payment methods can I use?
- When will my package arrive?
- Can I make changes to my order once it has been placed?
- Your shipping and processing rates seem high. Why?
- How can I place my order?
- How do I track my order online?
- Can you ship to an international address?
- Can part or all of my order be gift wrapped?
- What shipping methods can I choose from?
- Will I receive an email confirmation when my order ships?
- What is Expedited Shipping and how does it work?
- What is your No Bull Guarantee?
- How do I return something to Duluth Trading?
- How long will it take my return to be processed so I can receive my credit?
- Can I exchange the products I ordered?
- Can I track the progress of my return?
- How do I contact Customer Service for return questions?
- What if I'm returning a gift?
- Does Duluth Trading accept returns from Duluth Trading third-party dealers?
- Can I return or exchange my custom pants?
- How do I return or exchange an item purchased using Afterpay?
- Are any of your products made in the USA?
- Can you send me a sample fabric swatch so I can see the color and feel the material?
- How do I share product feedback?
- How can I determine the right size to order?
- What do all the fit icons in your catalog and on your website mean?
- Do you sell Gift cards?
- Are there restrictions to purchase a knife?
- What products are not eligible for purchase using Afterpay?
- Can I use more than one promotion on the same order?
- How do I get the special offers shown in my catalog?
- How do I use the offers that I receive in Duluth Trading emails?
- How do I receive that special offer found on the card in my last Duluth order?
- Why are brands like KEEN®, BRONWEN®, DUKE CANNON®, BUFF®, ACORN®, KAVU®, Danner®, and Born® excluded from deals and discounts?
- Can I chat online with a Customer Service representative?
- How do I create an online account with Duluth Trading Company?
- Can I view the items I have ordered in the past and what I paid for them?
- How do I change the personal information in my online account?
- I forgot my online account password! What should I do?
- If I leave items in my Cart and don't purchase them, will they remain there until I return to the website?
- How can I subscribe to your email list to get exclusive offers?
- How do I write a Product Review on your website?
- Where do I enter the promotional code I have when ordering online?
- How can I access my address book to change my shipping or billing address?
- Why do I have to input my credit or debit card number in again, even though I chose to save it previously?
- Will any of my information ever be shared with anyone?
- How do I store my credit or debit card information?
- Can I make updates to size, color or quantity of items once they are in my Cart?
- Is there a Duluth Trading Co. retail store that I can visit?
- What precautions is Duluth taking to be safe during the COVID-19 pandemic?
- Do you charge sales tax?
- What if there is an error in the listed price online or in the catalog?
- Are all of your products included in every catalog?
ORDERING & SHIPPING
What payment methods can I use?
We accept Visa, MasterCard, Discover and American Express credit cards. We also accept PayPal, Afterpay, and Duluth Trading gift cards.Back to Top
When will my package arrive?
This will be determined based on your shipping method. See Shipping Information for shipping methods and delivery timeframes. If you have already placed an order, click here to see options for tracking your order.Back to Top
Can I make changes to my order once it has been placed?
We process our orders very quickly to get you your product as soon as possible. This means we are unable to change your order once it has been received. If you have questions about your order, please call a Customer Service representative at 1-866-300-9719.Back to Top
Your shipping and processing rates seem high. Why?
Our shipping and processing charges include the costs for processing your order, handling and packaging for the products you have purchased, and delivering them to your designated recipients. Plus extra care and eagle-eyed attention to make sure we complete your order right and on time.
Occasionally we will spring for free shipping and if you'd like to be notified of these events, you may want to sign up for our email offers. Our email offers include information about product promotions, item giveaways and special offers, including free shipping. Click here to sign up.Back to Top
How can I place my order?
You can place an order online through www.DuluthTrading.com or by telephone at 1-866-300-9719. We are no longer accepting mail-in order forms. Please order online or call a Customer Service representative.Back to Top
How do I track my order online?
If your order is arriving Standard Shipping, UPS Ground or Expedited Shipping
- Go to www.ups.com.
- Enter the tracking number from the shipping confirmation email you received from Duluth Trading. You'll see the progress of your order and its estimated arrival date.
If your order is arriving USPS Priority Mail
- Go to www.usps.com
- Enter the tracking number from the shipping confirmation email you received from Duluth Trading. You'll see the progress of your order and its estimated arrival date.
If you have any additional questions simply click here to send us an email.Back to Top
Can you ship to an international address?
Yes! Place your order online as usual; we will calculate the applicable shipping charges for the order based on the overseas shipping address. You may receive an email asking you to verify your billing and shipping information. Your order will be processed and delivery should occur within approximately 14 days. Duties, taxes and brokerage fees are the responsibility of the purchaser. They will be collected at time of delivery. If you have any questions, please call customer service at 1-866-300-9719.
Packages shipping to Canada will be shipped via the United States Postal Service. Transit time is approximately 6-10 business days. Duties and taxes are the responsibility of the purchaser.Back to Top
Can part or all of my order be gift wrapped?
Of course! (We know many of our customers are handy with a set of tools but not with ribbons and bows.) Just choose the "Gift Packaging" option in the shopping cart and we'll put your gift in a reusable Duluth Trading gift bag. We can only include one item per gift package, so please select the gift packaging option for each item you want wrapped up! Note: some products are not eligible for gift packaging so this option may not appear on certain items.
Aside from the gift-packaging fee of $7.50 per item, you will not be charged additional shipping and processing fees for gift-packaged orders.Back to Top
What shipping methods can I choose from?
We have several shipping methods for you to choose from. See Shipping Information for options and costs.Back to Top
Will I receive an email confirmation when my order ships?
Yes, if your email address is on file with us, we will send you a confirmation email with your tracking information once your order has shipped. You will also receive an order confirmation via email when you complete an order online.Back to Top
What is Expedited Shipping and how does it work?
We have two options for expedited shipping; 2nd Day Delivery and Overnight Shipping. See Shipping Information for options and costs.Back to Top
What is your No Bull Guarantee?
We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don’t perform as designed. No Bull means if something goes wrong, we will always treat you right.
For guarantee details and special conditions, click here.Back to Top
How do I return something to Duluth Trading?
Not satisfied? Return any purchase within one year for a refund of the original purchase price. After one year, we will also consider returns for defective items or those that don’t perform as designed. Items you bought from us prior to August 7, 2019, are not subject to this time limit. We require proof of purchase to process a return or exchange.
If you need assistance with your return, just give us a call at 1-866-300-9719.
Visit our Returns and Exchanges Page for complete information.Back to Top
How long will it take my return to be processed so I can receive my credit?
Please allow 10-15 days for a return to be processed. Once it is processed, we will deduct $7.99 for the cost of return shipping and credit your original method of payment. The $7.99 fee will be waived when exchanging an item for a different size or color.Back to Top
Can I exchange the products I ordered?
Yes! Within one year of purchase, an exchange can be made, subject to the same conditions that apply to all returns and exchanges. We provide free shipping both ways when exchanging for a different size or color.
Once you ship the item(s) back, your exchange will be processed and we will send your new order to you with free shipping.Back to Top
Can I track the progress of my return?
If you used our self-service returns page to process a return, we’ll send you periodic emails with updates on your return. Your return confirmation will also include a link to track your return shipment.
If you returned your order using any other return method, please refer to the tracking procedure of the shipping method you used.
If need help finding the status of your order, please give us a call at 1-866-300-9719.Back to Top
How do I contact Customer Service for returns questions?Back to Top
What if I'm returning a gift?
Please give us a call at 1-866-300-9719.Back to Top
Does Duluth Trading accept returns from Duluth Trading third-party dealers?
Unfortunately, we cannot refund or exchange a Duluth item purchased through a third-party dealer. If you wish to return an item purchased from a Duluth Trading dealer, please contact the dealer for their return/exchange policy.Back to Top
Can I return or exchange my custom-built pants?
Yes, custom fit pants will fall under the Duluth Trading No Bull Guarantee. For full details on our return policy visit our Returns and Exchanges Page.Back to Top
How do I return or exchange an item purchased using Afterpay?
You can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy duluthtrading.com/returns. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.Back to Top
For more information on Afterpay click here.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org.
Are any of your products made in the USA?
We're 100% committed to domestically sourcing as many of our products as possible and we do our best to identify imported vs made-in-the USA items in our catalogs and on our website. We're also working toward bringing production of several of our best-selling items back to America. Our goal is to bring you high-quality goods that also represent a great value.Back to Top
Can you send me a sample fabric swatch so I can see the color and feel the material?
We wish we could comply with your request, but we currently do not provide sample fabric swatches. As a small company, we're out to make our products with as much quality and efficiency as possible, and we just don't have the fabric "extras" to share.Back to Top
How do I share product feedback?
Good, honest feedback from customers is the number one way we can make Duluth Trading an even better place for everyone. To let us know what you think about any of our products simply click here to send us an email.Back to Top
How can I determine the right size to order?
Our men's sizing chart and women's sizing chart can show you how to measure and help you determine the best size to order. Our clothes are designed with tradesmen in mind, so they don't skimp on fit and there is no need to size up when ordering.Back to Top
What do all the fit icons in your catalog and on your website mean?Back to Top
Do you sell Gift Cards?
Yes! We have several gift card styles for men and women. Cards are available in several denominations between $10 and $200. They can be redeemed for orders placed online, over the phone, or in our retail locations. We'll even ship a card for FREE directly to the recipient if you like. You can find them here.Back to Top
Are there restrictions to purchase a knife?
You must be 18 years of age to buy a knife online or in-store. Proof of age is required for in-store purchases. Please check your local laws and regulations for any additional restrictions.Back to Top
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards, backordered items or Duluth Custom Built™ Pants. If you are purchasing one of these items along with Afterpay-eligible products, you will need to place two separate orders.Back to Top
For more information on Afterpay click here.
Can I use more than one promotion on the same order?
We are only able to apply one promotion per order. Our goal is to offer strong promotions multiple times a year, often with substantial price breaks, even on our best-selling items. As a result, promotional offers are not valid in combination with other offers. Promotional offers are also not valid for use on prior purchases, or in the Duluth Trading store, unless clearly stated.Back to Top
How do I get the special offers shown in my catalog?
First, locate the offer code on the back of your catalog.
Second, if placing an order online, please enter the code at checkout.
If calling in your order, please tell the telephone sales representative your offer code and the promotion will be applied to your order.Back to Top
How do I use the offers that I receive in Duluth Trading emails?
Click through the email and it will take you to our website, where the promotion will automatically be applied. Alternatively, you can search the fine print at the bottom of the email for our offer code.
After you have retrieved the code, follow the same instructions as the catalog offer code for online or over-the-phone ordering and your promotion will be applied!Back to Top
How do I receive that special offer found on the card in my last Duluth order?
Simply locate the offer code on the in-package offer card and follow the same instructions as the catalog offer code for online or over-the-phone ordering and your promotion will be applied.Back to Top
Why are brands like KEEN®, BRONWEN®, DUKE CANNON®, BUFF®, ACORN®, KAVU®, Danner®, and Born® excluded from deals and discounts?
Certain brands independent of Duluth Trading Company have respective pricing policies that make them ineligible for our specific promotions and discounts.Back to Top
Select items may be included under clearance on our website. Check often for availability.
Can I chat online with a Customer Service representative?
Yes! Live Chat is available online from 7 AM to 8 PM CT weekdays and 8 AM to 5 PM weekends. A Live Chat button appears at the bottom of most pages on the site, or at the top of pages while you're placing your order. Chat may not be online if no agents are available.Back to Top
How do I create an online account with Duluth Trading Company?
An online account can only be created when you place an order through our website. During the ordering process you will be asked to enter your email address and there will be an option to "Create an Online Account". If you enter a password and if the email address is not already associated with another account, an account will automatically be created for you once you place your order. This will be useful later on for tracking order histories, accessing account information, making checkout easier, and referencing items for future purchase. In addition, you can manage all of the emails from Duluth Trading Company to receive special offers and promotions given only to our online purchasers.Back to Top
Can I view the items I have ordered in the past and what I paid for them?
Yes, there is an easy way to view both of those things! In the My Account menu, there is an option for "Order History" and "Items Purchased".
"Order History" will show you the details of each order associated with your email account including order number, order date, ship date, payment method, order status, which items you purchased, price of each item, any discounts and the total amount paid. Online purchases made as a "Guest" will not be displayed.
"Items Purchased" will show you a list of the items you have purchased, organized chronologically. It will show you a short description of the item and either allow you to go to that item's page within our website or let you know that the item is no longer available.Back to Top
How do I change the personal information in my online account?
You will need to sign into your Duluth Trading Account through the My Account page. If you don't have an account yet, please see How do I create an online account with Duluth Trading Company? above.
Use this list to understand where you can change specific information within the My Account section.
- Account Address: Edit your primary account and billing address
- Account Email: Edit the email associated with your Duluth Trading account.
- Account Password: Edit you account's password
- Email Preferences: Change the email address where you receive our newsletters, set preferences for which emails you'd like to get, or unsubscribe from emails.
- Address Book: Edit any shipping address and associated phone number
- Order History: View your previously placed orders
- Items Purchased: View individual items you have ordered
- Log out: Sign out of your account
I forgot my online account password! What should I do?
Never fear, we've made it easy to retrieve a forgotten password. Just click "Forgot Password" on the My Account login screen, enter your email address, and click the "Reset Password" button. You will immediately receive a single use link to reset your password. This link is only active for 30 minutes. If your link expires, you can request a new link by resubmitting the forgot password form.Back to Top
If I leave items in my Cart and don't purchase them, will they remain there until I return to the website?
If you leave items in your cart and leave the Duluth website, the items will remain in your cart for up to 30 days provided that you are going back to the website from the same computer and same browser (given you have not cleared the cookies from your computer).
Leaving items in your cart does not mean that you are "holding" them and it is possible that the items could be sold out when you return to your Cart.Back to Top
How can I subscribe to your email list to get exclusive offers?
Signing up for our emails is a great way to take advantage of special email-only product deals and special offers. You can also win clothes, tools, clever gadgets and gift certificates by playing trivia or by sending in your photo to our Gotcha or Duluth Real Women features. To subscribe, simply follow this link to our Email Offer Sign-up Page, fill in your information and preferences and hit the "Subscribe Now" button.
Please note: your email address is never sold or shared - and we promise you'll find something useful in every edition. If not, you can opt out at any time by clicking the "unsubscribe" link at the bottom of every email or click here to unsubscribe.
To change your information, access "Email Preferences" in the My Account menu, which allows you to change what emails you want to receive or unsubscribe from our email list.Back to Top
How do I write a Product Review on your website?
To enter your review of any of our products, go to the product page and click on "Write a Review" at the top of the Reviews section.
Follow the instructions for entering information into the Product Review page before submitting. Please focus on the performance and quality of the product while writing your review.
Occasionally, we will send an offer to write a Product Review in exchange for Free Shipping on your next purchase. Watch your email for these offers and take advantage. It's a great way to save a few bucks while helping to educate your fellow customer about our products.Back to Top
Where do I enter the promotional code I have when ordering online?
Promo codes can be entered on the shopping cart page or within checkout. Look for the “promo code” box, type in your promo code, and click "Apply" to activate your code. If you’re using a valid promo code you should see a success message appear above the “promo code” box. If your code is showing as “not found”, check to make sure it was entered correctly.Back to Top
How can I access my address book to change my shipping or billing address?
Your address book is located in the My Account menu. It allows you to create a list of family, friends and other shipping contacts that you can easily attach to future orders during the checkout process.
To change or remove any of the addresses that you have already entered in your address book, just click the "Account Addresses" button or the "Delete" button (respectively) under the address you want to change or remove. To add a new address, just select the button next to "Add a new address" and enter the information below.
Your "Account Billing Address" shown in your address book will be the current primary billing address on your account and is automatically updated whenever your billing address changes during the ordering process. You may update your billing address in the "Account Addresses" section of "My Account", by placing a new order or contacting customer service.
To set up a new default shipping address that is different from your primary account billing address, create a new address and check the "Set as my default address" button before saving the new address.Back to Top
Why do I have to input my credit or debit card number in again, even though I chose to save it previously?
The credit card number has to be re-entered whenever any important information changes in order to make sure this is an authorized use of your account. We take this additional security step when you use this card to ship to an address for the first time or have recently edited your shipping address.Back to Top
Will any of my information ever be shared with anyone?Back to Top
How do I store my credit or debit card information?
There are two safe and secure ways to store your payment options on our website. The first way is to create a record in "My Account" (after logging in) where you can edit all of your personal information. Once in "My Account", go to "Payment Options" and you can save and edit your stored payment option records for future use.
The second way is to store the card information during the ordering process. If you are logged in or create a new account while ordering, you will see a checkbox labeled "Please save my card for future purchases" on the last page in checkout. Just check the box and the card information will be saved to your account once your order is successfully placed.Back to Top
Can I make updates to size, color or quantity of items once they are in my Cart?
Once items are in your cart, you can remove item(s), update the quantity that you wish to purchase or add gift packaging. To remove an item from your cart, just click "remove." To update the quantity, click the plus or minus button next to the quantity box. To add gift packaging, check the "Add gift packaging" option.
In order to change the color or size of an item, you must go back to the product's page and select the new size or color you desire, add that item to your cart, and then remove the item(s) you no longer wish to purchase.Back to Top
Is there a Duluth Trading Co. retail store that I can visit?
Yes! There are many. Several of our retail stores are uniquely themed. Read about the Duluth Trading Company retail store locations here.Back to Top
What precautions is Duluth taking to be safe during the COVID-19 pandemic?
We’re constantly monitoring the COVID-19 situation around each of our stores and business locations and are committed to helping protect the health and safety of our hardworking employees and loyal customers. Find out more here.Back to Top
Do you charge sales tax?
Yes, we collect sales tax for online orders shipped to states that require us to charge tax.Back to Top
What if there is an error in the listed price online or in the catalog?
Duluth Trading Company reserves the right to correct any pricing errors that may occur on our websites, through email offers or in our catalog.Back to Top
Are all of your products included in every catalog?Back to Top